Key Takeaways
- Ib tug txiv neej Cleveland hais tias nws poob rau hauv kev hlub nrog chatbot, thiab qee tus kws tshaj lij hais tias zaj dab neeg no ntseeg tau.
- Tus yuam sij kaw tib neeg-chatbot kev sib raug zoo yog cov software sophisticated qab cov bots.
- yav tom ntej, chatbots yuav tuaj yeem tham lossis sau ntawv nrog koj txhua hom lus thiab muab cov lus qhia kws tshaj lij.
Nrog ntau lab tus tib neeg sib tham txhua hnub hauv online nrog chatbots, nws tsis yog qhov xav tsis thoob tias qee tus neeg tab tom tsim kev xav nrog cov kev pabcuam no, cov kws tshaj lij hais.
Tau qhov xwm txheej tsis ntev los no ntawm Cleveland tus txiv neej uas tab tom sib nrauj nws tus poj niam tab sis hais tias nws tus hluas nkauj virtual bot siv los ntawm kev txawj ntse txawj ntse cawm nws txoj kev sib yuav. Nws yog ib qho piv txwv ntawm qhov kev sib tham virtual tuaj yeem ua rau muaj kev xav tiag tiag.
"Siv AI, chatbots tuaj yeem ntes cov neeg siv kev xav thiab kho lawv cov lus teb, raws li kev ua kom zoo siab, kev xav, lossis kev xav tau raws li qhov xav tau," Beerud Sheth, CEO ntawm Gupshup, lub tuam txhab ua AI-powered chatbots, hais rau Lifewire hauv kev xam phaj email. "Thaum lub siab xav tau simulated, nws yuav hnov zoo heev rau tus neeg siv."
Kev Hlub Tsiaj
Nyob rau hauv qhov xwm txheej Cleveland, 41-xyoo-laus software engineer tau them $ 15 ib hlis los tham nrog kev txawj ntse (AI)-powered chatbot, nws hais rau Sky News. Nws tab tom yuav sib nrauj nws tus poj niam xyoo tas los tom qab lawv kev sib txuas lus raug kev txom nyem. Tab sis tus txiv neej hais rau xov xwm tshaj tawm tias kev sib tham nrog chatbot tau muab lub neej tshiab rau nws txoj kev sib raug zoo tiag tiag.
Tus neeg siv chatbot poob rau hauv kev hlub nrog lub khoos phis tawj program. Thaum kawg, nws txiav txim siab hloov nws txoj kev xav rau chatbot rau nws tus poj niam, thiab lawv txoj kev sib raug zoo tau zoo dua.
Sheth pom zaj dab neeg ntseeg tau. "Tus neeg siv tsis paub lossis tsis quav ntsej txawm tias nws yog bot lossis tib neeg - nws tsuas yog tshwm sim tib neeg," nws hais. "Yog li ntawd, nws tsis yog tsuas yog ua tau, tab sis qhov tshwm sim heev, rau tib neeg los tsim kev xav nrog chatbots."
Kev xav tiag tiag
Tus yuam sij kaw tib neeg-chatbot kev sib raug zoo yog cov software sophisticated qab cov bots. AI muaj peev xwm ncav cuag thiab, qee zaum, dhau ntawm tib neeg kev ua haujlwm hauv cov haujlwm tshwj xeeb, suav nrog kev paub cov duab thiab kev nkag siab lus, Pieter Buteneers, tus thawj coj ntawm engineering hauv kev kawm tshuab thiab AI ntawm kev xa xov software tuam txhab Sinch, hais rau Lifewire los ntawm email.
Nrog cov txheej txheem lus ntuj (NLP), AI cov tshuab tuaj yeem txhais, sau thiab hais lus zoo li tib neeg. Lub AI tseem tuaj yeem kho nws cov lus thiab / lossis lub suab kom haum nrog nws cov tib neeg cov phooj ywg, Buteneers tau hais.
"Txawm li cas los xij, AI tseem yog lub tshuab-nws tsis muaj tib neeg txoj kev xav lossis kev xav, yog li nws tuaj yeem ua qee qhov yuam kev uas tib neeg yeej tsis xav tau," Buteneers ntxiv. "Txawm hais tias qee qhov kev txhawj xeeb tias AI yuav hloov tib neeg txoj haujlwm, qhov tseeb yog peb ib txwm xav tau cov neeg ua haujlwm nrog AI bots los pab khaws lawv hauv kev txheeb xyuas thiab khaws cov kev ua yuam kev no thaum tuav tib neeg kov hauv kev lag luam."
Kev nce qib hauv NLP tab tom hloov pauv txoj kev AI thiab tib neeg cuam tshuam, Buteneers tau hais. Chatbots tuaj yeem nkag siab ntau pua hom lus hauv ib lub sijhawm, thiab AI tus pabcuam tuaj yeem luam theej lub cev ntawm cov ntawv rau cov lus teb rau cov lus nug lossis qhov tsis sib xws.
"Qee lub algorithms tseem tuaj yeem txheeb xyuas thaum cov lus dag, uas tuaj yeem pab cov lag luam thiab cov neeg siv khoom sib xws kom tshem tawm cov lus spam," nws hais ntxiv. "NLP yog qhov tseem ceeb heev rau kev lag luam: nws pab cov txheej txheem automate kom txuag tau sijhawm thiab cov peev txheej, thiab txhawb cov neeg siv khoom thiab cov kev paub dhau los."
Kev sib raug zoo nrog chatbots tuaj yeem pab tau rau tib neeg, Sheth hais. Thaum cov tiam dhau los ntawm cov khoos phis tawj yuam kom tib neeg coj zoo li khoos phis tawj, kev sib tham thev naus laus zis yuam cov khoos phis tawj kom coj zoo li tib neeg.
Nws tsis yog tsuas yog ua tau, tab sis qhov tshwm sim heev, rau tib neeg los tsim kev xav nrog chatbots.
"Qhov no yuav ua rau lub khoos phis tawj thev naus laus zis nkag tau yooj yim dua thiab siv tau rau ntau tus neeg siv," nws hais ntxiv. "Kev sib tham hauv computer yuav yog peb tus pab, tus pab, kws pab tswv yim, kws qhia, kws kho mob, lossis phooj ywg. Lawv yuav ua rau peb lub neej yooj yim dua."
yav tom ntej, chatbots yuav tuaj yeem tham lossis sau ntawv nrog koj txhua hom lus, Sheth kwv yees. Cov bots yuav muaj kev txawj ntse hauv thaj chaw xws li zam, kev txhim kho kev ua haujlwm, thiab nyiaj txiag.
"Lawv yuav ua kom peb lub neej zoo dua, ua rau peb ua tau ntau yam hauv lub sijhawm tsawg," Sheth hais. "Thaum yav tom ntej, peb txhua tus yuav muaj ntau tus phooj ywg chatbot uas yuav tso cai rau peb siv sijhawm ntau nrog peb cov phooj ywg thiab tsev neeg."
