Siv Apple Mail's Troubleshooting Tools

Cov txheej txheem:

Siv Apple Mail's Troubleshooting Tools
Siv Apple Mail's Troubleshooting Tools
Anonim

Daim ntawv thov Apple Mail uas los ntawm Mac yog ncaj qha los teeb tsa thiab siv. Nrog rau cov lus qhia muaj txiaj ntsig uas tau dhau los ntawm cov txheej txheem los tsim cov nyiaj, Apple muab cov kev daws teeb meem los pab thaum qee yam tsis ua haujlwm. Peb lub ntsiab lus tseem ceeb uas kuaj pom cov teeb meem yog Qhov Kev Ua Haujlwm Qhov rai, Kev Txuas Tus Kws Kho Mob, thiab Xa Ntawv. Kawm paub siv cov yam ntxwv ntawm txhua lub version ntawm macOS lossis OS X.

Siv Apple Mail Activity Window

Nyob hauv OS X Mavericks lossis tom qab, lub qhov rais Kev Ua Haujlwm qhia txog cov xwm txheej thaum xa lossis tau txais ntawv rau txhua tus lej xa ntawv. Nws yog txoj hauv kev ceev kom pom tias yuav muaj dab tsi tshwm sim, xws li SMTP (Simple Mail Transfer Protocol) tus neeg rau zaub mov tsis kam txais kev sib txuas, tus password tsis raug, lossis ncua sij hawm vim tias xa ntawv xa mus tsis tau.

txhawm rau nrhiav qhov Kev Ua Haujlwm Qhov rai, xaiv Window > Kev ua haujlwm los ntawm cov ntawv qhia zaub mov.

Lub qhov rais Kev Ua Si tau hloov lub sijhawm. Yav dhau los versions ntawm Mail app muaj qhov ua tau zoo dua thiab muaj txiaj ntsig zoo. Txawm li cas los xij, txawm tias muaj qhov sib txawv los txo cov ntaub ntawv muab rau hauv Qhov Kev Ua Haujlwm Qhov rai, nws tseem yog ib qho ntawm thawj qhov chaw los nrhiav cov teeb meem.

Lub qhov rais Kev Ua Si tsis muaj txoj hauv kev los kho cov teeb meem. Txawm li cas los xij, cov xwm txheej xwm txheej ceeb toom koj thaum muaj qee yam yuam kev nrog koj qhov kev pabcuam xa ntawv thiab feem ntau pab koj paub tias nws yog dab tsi. Yog tias Qhov Kev Ua Haujlwm Qhov rai pom muaj teeb meem nrog ib lossis ntau tus lej xa ntawv, sim lwm ob qhov kev pab daws teeb meem muab los ntawm Apple los daws qhov teeb meem.

Siv Apple Mail Connection Doctor

Tus Kws Kho Mob Apple Mail Connection tuaj yeem kuaj pom muaj teeb meem nrog Xa Ntawv. Tus Kws Kho Mob Kev Txuas Lus lees paub tias lub cuab yeej txuas nrog hauv is taws nem thiab kuaj xyuas txhua tus lej xa ntawv kom paub tseeb tias nws tuaj yeem txuas xa thiab tau txais ntawv.

Txoj xwm txheej rau txhua tus account qhia nyob rau hauv Qhov Kev Txuas Tus Kws Kho Mob. Yog tias koj tsis tuaj yeem txuas rau Is Taws Nem, Tus Kws Kho Mob Txuas Txuas tso cai rau koj los khiav Network Diagnostics los taug qab qhov laj thawj ntawm qhov teeb meem.

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Feem ntau cov teeb meem xa ntawv yog cuam tshuam nrog tus account es tsis yog kev sib txuas hauv internet, txawm li cas los xij. Txhawm rau daws teeb meem cov teeb meem hauv tus account, Tus Kws Kho Mob Txuas Txuas muab cov ntsiab lus rau txhua tus account thiab cov ncauj lus kom ntxaws ntawm txhua qhov kev sim txuas mus rau tus email tsim nyog.

Yuav ua li cas rau kev sib txuas tus kws kho mob

Txhawm rau khiav qhov Kev Txuas Tus Kws Kho Mob hauv OS X Mavericks lossis tom qab, xaiv Window > Tus Kws Kho Mob los ntawm cov ntawv qhia zaub mov. Kev Txuas Tus Kws Kho Mob yuav pib qhov kev kuaj xyuas thiab qhia cov txiaj ntsig rau txhua tus account. Kev Txuas Tus Kws Kho Mob kuaj xyuas lub peev xwm ntawm txhua tus account kom tau txais kev xa ntawv thiab kuaj lub peev xwm ntawm txhua tus as khauj xa ntawv, yog li yuav muaj ob lub npe rau txhua tus xa ntawv.

Txhua tus account uas muaj xwm txheej qhia hauv liab muaj qee yam teeb meem kev sib txuas. Kev Txuas Tus Kws Kho Mob suav nrog cov ntsiab lus luv luv ntawm qhov teeb meem, xws li lub npe tus account tsis raug lossis tus password. Yog xav paub ntxiv txog cov teeb meem ntawm tus account, saib cov ntsiab lus ntawm txhua qhov kev sib txuas.

Txhawm rau saib cov ntsiab lus hauv Kev Txuas Tus Kws Kho Mob:

  1. Ntawm hauv qab ntawm Kev Txuas Tus Kws Kho Mobr qhov rai, nyem Show Detail txhawm rau qhib lub tais uas swb tawm hauv qab ntawm lub qhov rais thiab qhia cov ntsiab lus ntawm cov cav.
  2. Scroll los ntawm cov cav kom pom qhov yuam kev thiab pom cov lus piav qhia ntxaws txog txhua yam teeb meem.
  3. Xaiv Khib dua txhawm rau rov ua tus kws kho mob txuas ntxiv thiab tso saib cov cav hauv lub tais.

Qhov ib qho teeb meem nrog cov lus nthuav dav hauv Kev Txuas Tus Kws Kho Mob yog cov ntawv nyeem tsis tuaj yeem tshawb nrhiav, yam tsawg kawg tsis yog los ntawm Connection Doctor window. Yog tias koj muaj ntau tus account, scrolling los ntawm cov cav yuav cumbersome. Xwb, luam thiab muab cov ntawv tso rau hauv cov ntawv nyeem, tom qab ntawd tshawb nrhiav cov ntaub ntawv tshwj xeeb ntawm tus account. Tab sis muaj lwm txoj kev xaiv - Mail cav, uas koj lub kaw lus khaws tabs.

Siv Console los tshuaj xyuas Mail Logs

Thaum lub qhov rai Qhov Kev Ua Si muab lub sijhawm saib ntawm qhov tshwm sim thaum koj xa lossis tau txais ntawv xa tuaj, Mail cov ntawv nkag mus ib kauj ruam ntxiv thiab khaws cov ntaub ntawv ntawm txhua qhov xwm txheej. Vim tias Qhov Kev Ua Haujlwm Qhov rai qhia cov haujlwm hauv lub sijhawm tiag tiag, yog tias koj saib tam sim ntawd lossis ntsais, koj yuav tsis pom qhov teeb meem kev sib txuas. Cov ntawv xa ntawv, ntawm qhov tod tes, khaws cov ntaub ntawv ntawm txoj kev sib txuas.

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Enable Mail Logs (OS X Mavericks thiab Tom Qab)

Txhawm rau qhib qhov Kev Sib Txuas Tus Kws Kho Mob hauv Xa Ntawv rau OS X Mavericks lossis tom qab, xaiv Window > Tus Kws Kho Mob los ntawm cov ntawv qhia zaub mov, tom qab ntawd xaiv lub Log Kev Sib Txuas Kev Ua Si kos lub thawv.

View Mail Logs (OS X Mavericks thiab Tom Qab)

Nyob rau hauv cov versions dhau los ntawm macOS, Mail cav tau saib hauv Console. Raws li ntawm OS X Mavericks, koj tuaj yeem hla lub Console app thiab saib cov cav nrog cov ntawv nyeem, suav nrog Console.

  1. In the Mail menu bar, mus rau Window > Tus kws kho mob.

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  2. Xaiv Show Logs txhawm rau qhib lub qhov rai Finder uas muaj cov ntaub ntawv tus kheej rau txhua tus Mail account uas tau teeb tsa.

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  3. Ob-nias lub cav kom qhib nws hauv TextEdit. Los yog, nyem rau ntawm lub cav thiab xaiv Qhib txhawm rau qhib lub cav hauv app koj xaiv.

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Enable Mail Logs (OS X Mountain Lion and Earlier)

Hauv OS X Mountain Lion thiab ua ntej, Apple suav nrog AppleScript los qhib Mail nkag rau. Thaum nws tau qhib lawm, Console cav khaws koj cov ntawv xa ntawv mus txog thaum koj tawm ntawm Mail daim ntawv thov. Yog tias koj xav ua kom Mail nkag mus ua haujlwm, rov ua tsab ntawv txhua zaus ua ntej koj tso Mail.

Tau qhib Xa ntawv nkag:

  1. Yog tias Mail qhib, kaw lub app.
  2. Qhib cov ntawv tais ceev tseg ntawm ~/Library/Scripts/Mail Scripts.
  3. ob-nias lub Turn on Logging.scpt file.
  4. Yog AppleScript Editor qhov rais qhib, xaiv lub Run khawm nyob rau sab sauv sab laug.
  5. Yog lub dialog box qhib uas nug yog tias koj xav khiav tsab ntawv, xaiv Run.
  6. Ib lub dialog box qhib, nug seb koj puas xav qhib lub qhov (socket logging) rau kev kuaj lossis xa ntawv. Xaiv ob leeg.
  7. Logging tau qhib, thiab xa ntawv thov xa tawm.

View Mail Logs (OS X Mountain Lion and Earlier)

Mail cav yog sau ua Console cov lus uas tuaj yeem tso tawm hauv Apple Console daim ntawv thov.

  1. Launch Console, nyob ntawm ~/Applications/Utilities/.
  2. In the Console window, nthuav qhov Database Searches cheeb tsam.
  3. Xaiv tus Console Messages nkag.
  4. In the Filter teb, nkag mus com.apple.mail txhawm rau txwv Console lus rau Mail.
  5. Siv lub Filter teb kom pom cov email tshwj xeeb uas muaj teeb meem. Piv txwv li, yog tias muaj teeb meem txuas rau Gmail, nkag mus gmail.com hauv Filter teb. Yog tias muaj teeb meem kev sib txuas thaum xa ntawv, nkag mus smtp hauv Filter teb kom tsuas yog qhia cov cav hais txog kev xa email.

Siv cov ntawv xa ntawv los nrhiav hom teeb meem, xws li tsis lees paub tus password, tsis lees txais kev sib txuas, lossis qis servers. Tom qab koj pom qhov teeb meem, siv Mail los kho qhov teeb tsa Account thiab khiav Tus Kws Kho Mob Txuas Ntxiv rau kev sim sai. Cov teeb meem feem ntau yog lub npe ntawm tus account tsis raug lossis lo lus zais, txuas mus rau lub server tsis raug, tus lej chaw nres nkoj tsis raug, lossis siv daim ntawv pov thawj tsis raug.

Siv cov cav los xyuas tag nrho cov saum toj no tiv thaiv cov ntaub ntawv koj tus email muab rau koj los teeb tsa koj tus email. Yog tias koj tseem muaj teeb meem, luam cov ntawv xa ntawv uas qhia qhov teeb meem thiab nug koj tus kws kho mob email los tshuaj xyuas lawv thiab muab kev pab.

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