Thaum qhov tsis tau piav qhia email yuam kev tsis ploj mus thiab rebooting koj lub computer tsis kho qhov teeb meem, qhib kev nkag rau hauv Outlook thiab tshuaj xyuas cov ntaub ntawv LOG. Cov ntaub ntawv LOG muaj cov ncauj lus kom ntxaws txog dab tsi Outlook tau ua thaum xa thiab tau txais cov lus. Nrog rau cov ntaub ntawv LOG tshwj xeeb no, koj tuaj yeem txheeb xyuas qhov teeb meem koj tus kheej lossis qhia rau koj ISP pab pawg txhawb nqa rau kev tshuaj xyuas.
Cov lus qhia hauv kab lus no siv rau Outlook 2019, Outlook 2016, Outlook 2013, Outlook 2010, thiab Outlook rau Microsoft 365.
Enable the Transaction Log
Txhawm rau nkag mus rau hauv Outlook:
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Go to File> xaiv.
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In the Outlook Options dialog box, xaiv lub Advanced tab.
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Nyob rau hauv Lwm yam ntu, xaiv qhov Enable troubleshooting loggging check box.
Image - Xaiv OK.
- Kaw thiab rov pib Outlook.
- Thaum Outlook qhib, ib qho kev ceeb toom tshwm uas piav qhia tias kev kaw lus tau qhib thiab yuav ua rau muaj teeb meem kev ua haujlwm.
Troubleshoot Outlook Issues
Tom qab qhib kev kaw tseg, rov tsim qhov teeb meem kom koj tuaj yeem tshawb xyuas lub cav. Tom qab koj tau ntsib tib qhov yuam kev, lov tes taw nkag (los ntawm Outlook Options dialog box), rov pib Outlook, tom qab ntawd nrhiav cov ntaub ntawv Outlook LOG.
Los nrhiav LOG file:
- Nias lub Win+R keyboard shortcut.
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In the Run dialog box, nkag mus %temp% thiab nias Enter.
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Nyob hauv Temp folder, nrhiav cov ntaub ntawv LOG. Cov ntaub ntawv npe nyob ntawm qhov teeb meem thiab hom email account.
- POP thiab SMTP: Qhib cov ntaub ntawv OPMLog.log yog tias koj tus account txuas rau POP server lossis yog tias koj muaj teeb meem xa email.
- IMAP: Qhib Outlook Logging nplaub tshev thiab tom qab ntawd lub nplaub tshev muaj npe tom qab koj tus account IMAP. Los ntawm qhov ntawd, qhib imap0.log, imap1.log, lossis lwm cov ntaub ntawv hauv ntu.
- Hotmail: Yog tias Hotmail email account kos npe los ntawm Outlook, qhib lub Outlook Logging nplaub tshev, xaiv Hotmail , thiab tom qab ntawd nrhiav http0.log, http1.log, lossis lwm cov ntaub ntawv hauv ntu ntu.
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Xaiv cov ntaub ntawv los qhib nws.
Cov ntaub ntawv LOG tuaj yeem nyeem hauv cov ntawv nyeem xws li Notepad hauv Windows thiab TextEdit hauv macOS. Los yog, muaj ntau ntau cov ntawv nyeem pub dawb yog tias koj xav siv qee yam ntxiv me ntsis ntxiv.
Kev daws teeb meem
Cov ntaub ntawv LOG muaj kev qhia txog cov teeb meem, tab sis cov zis yuav tsis yooj yim rau kev txheeb xyuas. Vim tias muaj ntau yam teeb meem tuaj yeem cuam tshuam rau Outlook, muab cov ntsiab lus tseem ceeb los ntawm cov lus yuam kev rau hauv koj lub tshuab tshawb nrhiav kom zoo kho koj cov kauj ruam daws teeb meem.
