Yuav Paub
- Koj tuaj yeem tau txais Epic Games Store nyiaj rov qab yog tias koj ua qhov kev yuav khoom hauv 14 hnub dhau los thiab muaj sijhawm kaw tsawg dua 2 teev.
- Koj tuaj yeem tau txais cov nyiaj rov qab rau txhua qhov kev ua si ua tau raws li cov cai no, tab sis tsis yog rau cov tawv nqaij, npib, thiab lwm yam khoom siv.
- Ntawm ntawm Epic Games lub vev xaib: Account > Kev pauv pauv > Khw Keeb Kwm, xaiv qhov kev ua si kom tau nyiaj rov qab thiab xaiv Thov kom rov qab.
Kab lus no muab cov lus qhia kom tau txais nyiaj rov qab los ntawm Epic Games Store, suav nrog cov ntaub ntawv hais txog dab tsi ua si tuaj yeem thim rov qab thiab lwm yam yuav tsum tau thov kom rov qab los.
Yuav ua li cas kom tau txais Epic Games Khw Muag Khoom Rov Qab
Muaj ob qhov yuav tsum tau txais nyiaj rov qab ntawm kev yuav khoom los ntawm Epic Games Store,
- Koj yuav tsum tau yuav qhov kev ua si hauv 14 hnub dhau los.
- Koj yuav tsum tau ua si li ob teev lossis tsawg dua.
Yog tias koj qhov kev yuav khoom ua tau raws li cov cai no, koj tuaj yeem thov kom rov qab tau.
Koj yuav tsum mus rau lub vev xaib thov kom them rov qab rau kev yuav khoom. Cov nyiaj rov qab tsis tuaj yeem ua tiav los ntawm Epic Games Launcher.
- Nkag mus rau Epic Games site thiab nkag mus rau koj tus lej Epic Games.
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Hover koj daim duab profile nyob rau sab xis sab xis ntawm lub vijtsam.
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Xaiv Account los ntawm cov ntawv qhia.
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Cov nplooj ntawv Account yuav cia li qhib rau qhov General Settings xaiv. Nyob rau sab laug navigation bar, xaiv Kev ua haujlwm.
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Nplooj ntawv Kev Ua Lag Luam cia li qhib rau Keeb Kwm Kev Yuav. Xaiv lub npe ntawm qhov kev ua si kom tau nyiaj rov qab.
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Ib zaub mov tshwm hauv qab lub npe ntawm qhov kev ua si. Xaiv Request refund.
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A Request Refund dialog box tshwm nrog lub npe game thiab daim ID xaj rau saum. Siv cov ntawv qhia zaub mov uas tau muab los xaiv qhov laj thawj rau kev thov nyiaj rov qab. Koj cov kev xaiv yog:
- Kuv Tsis Muaj Peev Xwm Ua Si No.
- Kuv Tsis Muaj Lub Npe No Hauv Kuv Lub Computer.
- Kuv Tsis Txaus Siab Lub Npe.
- I Purchas This Title On Accident.
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Thaum koj tau xaiv ib qho laj thawj, nyem Confirm Refund.
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Nws yuav siv sijhawm ob peb lub sijhawm rau kev thov kom ua tiav; Tom qab ntawd, koj yuav rov qab mus rau koj qhov Kev Yuav Khoom Keeb Kwm, qhov twg koj yuav tsum pom qhov kev lees paub tias Epic Games tau ua tiav koj cov nyiaj rov qab.
Yog tias koj thov nyiaj rov qab thiab tom qab ntawd hloov koj lub siab, koj tuaj yeem thim koj qhov kev thov nyiaj rov qab los ntawm kev teb rau email los ntawm Epic Games txhawb kev lees paub nws. Ua qhov no tsuas yog ua haujlwm yog tias lawv tsis tau ua tiav cov nyiaj rov qab.
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Thaum Epic Games Store tau ua tiav koj cov nyiaj rov qab, nws yuav siv sijhawm li ob peb hnub rau cov nyiaj rov qab rau koj tus as-qhauj. Epic Games yuav cia li siv nws rau hauv tus as-qhauj koj tau siv los yuav qhov kev ua si, thiab qhov ceev ntawm cov nyiaj rov qab yuav yog nyob ntawm lub txhab nyiaj txhawb nqa koj txoj kev them nyiaj.
Cov lus qhia rau thov kom rov qab los ntawm Epic Games Store
Thaum koj thov nyiaj rov qab rau Epic Games Store yuav, muaj ob peb yam uas yuav tsum nco ntsoov:
- Yog tias koj yuav qhov kev ua si los ntawm lwm lub qhov hluav taws xob, Epic Games yuav tsis thim rov qab. Koj yuav tsum rov qab mus rau qhov chaw qub ntawm kev yuav khoom kom tau nyiaj rov qab yog tias qhov hluav taws xob tso nyiaj rov qab.
- Lub khw Epic Games cim qee qhov kev ua si tsis tuaj yeem thim rov qab. Koj tsis tuaj yeem tau txais nyiaj rov qab rau cov games no.
- Yog tias koj tau raug txwv los ntawm kev ua si lossis ua txhaum Epic Games Cov Cai Kev Pabcuam, koj yuav tsis tsim nyog tau txais nyiaj rov qab.
- Yog tias koj txoj kev them nqi qub tsis tuaj yeem thim rov qab, ib tus neeg los ntawm Pab Pawg Txhawb Nqa yuav hu rau koj los txiav txim lwm txoj hauv kev ntawm kev rov qab koj cov nyiaj yuav khoom.
