Key Takeaways
- Kev tshawb fawb qhia tias kev siv chatbot tau nce siab, tab sis kev txhawj xeeb txog kev nyab xeeb tseem nyob.
- Muaj kev txwv rau qhov chatbot tuaj yeem teb tau.
- thev naus laus zis tshiab yuav ua rau chatbots ntse dua, tab sis tsis yog txhua tus xav tau lawv cov lus nug los ntawm lub computer.
Chatbots tuaj yeem ua tau zoo rau kev teb cov lus nug yooj yim, tab sis rau cov lus nug nyuaj thaum koj xav tau kev pab nrhiav lossis nkag siab ib yam dab tsi, tsis yog txhua tus neeg siv khoom xav tham nrog tus neeg xa xov tooj cua (AI)-tsav.
Nyob rau hauv kev tshawb fawb tsis ntev los no los ntawm kev lag luam kws tshuaj ntsuam Drift Insider, saib seb cov neeg siv khoom cuam tshuam nrog kev lag luam, hom siv chatbots tau nce los ntawm 13% hauv 2019 txog 25% hauv 2020. Rau qee qhov, chatbots ua teeb meem ntau dua li lawv daws.. Hauv lub hnub nyoog no uas tus kheej yog txhua yam, feem ntau ntawm cov neeg siv khoom Asmeskas (83%) hais tias lawv tseem xav cuam tshuam nrog tus neeg tiag tiag txawm tias thev naus laus zis txhim kho, raws li PWC.
"Raws li tus neeg siv khoom kuv xav tham nrog bot tiag tiag? Tsis yog. Yog tias kuv muaj lus nug, Kuv xav tham nrog tus neeg nyob hauv xov tooj lossis hauv lub qhov rai sib tham uas ntau lub tuam txhab muab, "Gene Mal, tus thawj coj thev naus laus zis ntawm Static Jobs tau hais hauv email rau Lifewire.
"Kuv yeej tsis xav nkim kuv lub sijhawm ntawm chatbot, thiab pom chatbot ntawm lub vev xaib tsuas yog qhia kuv tias lub tuam txhab tsis txaus siab rau kuv ua tus neeg siv khoom."
Tsis yog Ib Qhov Loj Fits Txhua
Koj tuaj yeem pom tias tsis yog txhua tus chatbot sib npaug. Qee qhov yooj yim nrog cov lus teb tsawg rau cov neeg siv khoom xaiv, lwm tus yog AI-tsav chatbots uas tuaj yeem nyeem cov lus nug ntawm cov neeg siv khoom los ntawm kev ua cov lus ntuj.
"Nyob hauv lub ntiaj teb uas txhua yam tau dhau los ua digitized, nws tsis xav tsis thoob tias AI chatbots tau siv ntau thiab ntau zaus … Tab sis zoo li txhua yam zoo, nws muaj qhov poob qis," Kevin Parker, tus tsim ntawm vpnAlert, hais hauv email rau Lifewire.
Kev ntxhov siab nce thaum chatbots tsis tuaj yeem teb cov lus nug uas koj xav tau teb thiab tsis muaj dab tsi tuaj yeem hloov pauv tib neeg kev sib txuas. Koj tuaj yeem hnov qab koj tus kheej thaum tau txais kev pab los ntawm bot yog tias nws tsis nkag siab koj qhov kev thov lossis pab tsis tau koj dhau qhov teeb meem.
Tus kws tshaj lij kev lag luam Stuart Crawford tau hais tias nws lub tuam txhab, Ulistic, muab cov kev pabcuam sib tham rau cov neeg siv khoom, tab sis tau xaiv tsis siv AI-tsav chatbots los sim ua kom "tib neeg lub hauv paus."
"Peb feem ntau cuam tshuam nrog cov neeg uas maj nrawm thiab muaj teeb meem thev naus laus zis," nws hais hauv email rau Lifewire.
Txawm hais tias bots yuav yooj yim dua, tib neeg cov neeg ua haujlwm tuaj yeem qhia kev nkag siab thiab nug cov lus nug uas xav tau ntxiv.
"Peb tau pom AI cov tshuab ua haujlwm zoo rau qhov kev pib pib. Piv txwv li, Kuv nyiam Amazon's AI chatbots, tab sis thaum kawg, yog tias kuv muaj teeb meem, kuv xav tham nrog tib neeg, " Crawford hais.
Nyob rau hauv ResearchGate txoj kev tshawb fawb ntsuas seb tib neeg cuam tshuam li cas nrog chatbots, cov kws tshawb fawb pom tias cov neeg siv tsis xis nyob siv cov complex, animated avatar chatbots dua cov ntawv nyeem yooj yim. Tshwj xeeb, txoj kev tshawb nrhiav tau saib ntawm "qhov tsis zoo ntawm hav zoov," uas yog qhov kev xav ntawm eeriness thiab tsis xis nyob ntawm ib qho kev siv tshuab. Cov chatbots yooj yim ua rau muaj kev ntxhov siab tsis tshua muaj kev puas siab puas ntsws, raws li kev tshawb fawb.
Anna-Kate Bennington, tus thawj coj loj ntawm tus account nrog ClearStory International, pom zoo tias kev nce qib hauv AI-powered chatbots muaj lawv qhov kev poob qis.
Bennington hais tias nws tsis yog ib qho loj- haum-tag nrho nrog chatbots. Hloov chaw, "chatbots tau nce siab, thiab lawv cov neeg tsim tawm taug txoj kab ntawm kev yooj yim ntawm kev sib txuas lus thiab lub hav tsis zoo ntawm 'tsis yog tib neeg,'" nws hais hauv email.
Qee Kev Ruaj Ntseg
Lwm qhov teeb meem uas ua rau tib neeg nyiam tib neeg kev sib cuam tshuam ntawm chatbots yog kev ruaj ntseg. Dusan Stanar, tus tsim thiab CEO ntawm VSS Saib Xyuas, tau hais tias cov neeg siv khoom yuav tsum ceev faj txog kev muab cov ntaub ntawv tus kheej rau bots.
"Yog tias tus bot thov cov ntaub ntawv tus kheej, koj yuav tsum saib xyuas nws li cas nws khaws thiab ua haujlwm. Cov neeg siv yuav tsum tuaj yeem siv Face ID lossis tus ntiv tes scanners, nkag rau hauv nrog tus password ua ntej siv, lossis muaj lawv cov lus deleted tas mus li, "nws hais hauv email.
Kristen Bolig, tus tsim ntawm SecurityNerd, tau hais tias chatbots muaj kev cuam tshuam rau ntau yam kev hem thawj kev nyab xeeb. Nws hais rau Lifewire hauv email.
Hackers tuaj yeem tsom chatbots kom tau txais cov ntaub ntawv nyiaj txiag, nkag mus rau cov ntaub ntawv pov thawj lossis txhim kho cov kab mob phem hauv koj lub computer, thiab vim tias koj tsis tuaj yeem pom lossis hnov lawv, koj tsis muaj txoj hauv kev paub txog bot tau raug cuam tshuam.
"Raws li lawv tseem muaj koob npe nrov, cov neeg muab kev pabcuam chatbot yuav tsum tau siv kev ntsuas kev nyab xeeb ntxiv los tiv thaiv lawv cov neeg siv," Bolig ntxiv. "Chatbots tuaj yeem tau txais txiaj ntsig los ntawm ob qhov kev lees paub tseeb los thaiv cov neeg siv tsis tau tso cai los ntawm kev nkag mus rau lawv."
Yog li, thaum bots yuav nrov dua, tsis tau txhais hais tias lawv nyiam los ntawm cov neeg uas lawv tau tsom mus rau, thiab lawv tsis muaj kev nyab xeeb raws li lawv yuav tsum ua, thiab txog thaum cov teeb meem raug kho, tib neeg tej zaum yuav nyiam tham nrog lwm tus.
